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Prioritizing an Inclusive Customer Experience in Government

Forum One

Late last year a new Executive Order focused attention on what many government agencies already strive to do: provide an efficient, reliable customer experience (CX) to citizens accessing government services like passports, social security, and small business loans. Not part of a government agency? It can’t happen overnight.

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4 Strategies for Proactive Risk Management at Your Nonprofit

sgEngage

While mapping out these types of plans is important, you should also focus on taking proactive steps to avoid putting your nonprofit in risky situations in the first place. Conduct an operational analysis in which you identify all potential risks and prioritize them based on which ones are most likely to occur.

professionals

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Funders: Considering Collaboration? Start With a Light Touch and See Where It Leads

sgEngage

When smaller, place-based foundations collaborate and align their work, they provide unique value to local communities and nonprofits. Smaller, place-based foundations are managed by individuals with deep ties to the community. Oftentimes, local government agencies and other funding organizations like United Way participate. .

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Tools for Nonprofits to Effectively Manage and Analyze Their Data

Forum One

Not that long ago, powerful data management and analysis tools were often only accessible to the commercial sector. Today, there is a wealth of modern tools that make deep and meaningful data analysis more accessible to the nonprofit and social good sector. How can you get data into your platform for future analysis?

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Seven Tips on How to Use Your Digital Ecosystem to Enhance Your Fundraising

Forum One

When it comes to fundraising, the more information you can gather about how, why and when your supporters choose (or choose not) to donate, the better you’ll be placed to improve how you implement your fundraising strategy. More on this: Mapping Your Digital Ecosystem. Plan for governance and maintenance .

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Nonprofit-Centric Data Sharing Sites

NTEN

These are just a handful of nonprofit-focused data sharing sites to get you started: National Center for Charitable Statistics: NCCS provides data, as well as analysis tools and reports, on Nonprofits around the US. Data.gov: Data.gov provides public access to datasets generated by the Federal Government.

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Tools and Software Every Professional Association Needs

Nimble AMS

Room and floor plan organization: An event management system can help you organize room assignments, layouts and technical needs in one place. A branded app can contain useful information such as the schedule, room numbers, floor maps, networking opportunities and wayfinders. Governance and Strategic Planning Tools for Associations.