Beth's Blog: How Nonprofits Can Use Social Media

APRIL 17, 2013

These are the practice indicators for measurement – for three different areas – analysis, tools, and sense-making. I’ve also used this as benchmark for my training and peer learning projects so one could quantify transformation. Click to See Larger Version.

Measure 105

Measure Learning Social Media Metrics 105

Beth's Blog: How Nonprofits Can Use Social Media

FEBRUARY 26, 2013

Step 4: Define your benchmarks. ” KPIs are simply data points for charting progress towards results. I use the chart below, which comes from Chapter 5 of our book. They also look at qualitative data, including doing a content analysis of their member feedback. Step 3: Define your investments.

Results 98

Results Metrics Measure Associations 98

Beth's Blog: How Nonprofits Can Use Social Media

FEBRUARY 21, 2009

Last year at this time, I was writing the chapter on ROI in the soon to be published book from NTEN called " Managing Your Mission." My chapter lays out a traditional ROI process that Nonprofit technology staff use to make major IT investment purchases such as hardware, video conference system, database system, etc. Investment.

ROI 50

ROI Social Media Slides NTEN 50