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Egypt’s customer engagement platform for F&B brands in MENA, Koinz, raises $4.8M seed

TechCrunch

As the restaurant industry across different cities was massively hit by the pandemic-induced lockdowns last year, food aggregator platforms helped by driving online customers to them. Founded in 2018 by Hussein Momtaz , Ahmed Said , and Abdullah Al Khalidi , Koinz set out to solve two major problems in Egypt’s food aggregation industry.

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New on SSIR: Global Tools for Going Local

Amy Sample Ward

The power of using social media in a local context focuses most directly on just those things that make “local&# different: being “here,&# connecting online and offline, taking action collectively and delivering services. I think there’s a lot of potential for hyper local search and the power that comes with geo-tags/data.

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Resolving code review comments with ML

Google Research AI blog

For example, we compared the model performance for datasets with a single reviewer comment per file to datasets with multiple comments per file, and experimented with classifiers to clean up the training data based on a small, curated dataset to choose the model with the best offline precision and recall metrics. 3-way-merge UX in IDE.

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We Are Media: Webinar Series from NTEN

Amy Sample Ward

I’m bummed that I cannot participate this time around (will be traveling with my family, enjoying some offline adventures) but am already looking forward to the next opportunity! REGISTER HERE! The Format.

NTEN 105
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500 Startups unveils its Fall 2012 accelerator lineup: More international and more sh*t founders say

The Next Web

Cinemacraft: a videogram service that produces an “interactive pictorial summary of the video” (aka comic). LaunchGram: aggregate news service about products and launches coming soon in verticals such as movies, electronics, video games, and cars. Chewse: marketplace for groups to easily order great food.

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Ocular Solution brings video chat to the customer journey

TechCrunch

According to Moya, COVID-19 made it obvious that live chat and chatbots were not enough, as people were still hoping to interact face-to-face with customer agents — just like they do offline. There are many reasons for site visitors not to turn into customers, but Ocular found out that offering video chat can help boost conversions.

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Guest Post by Gaurav Mishra: The 4Cs Social Media Framework

Beth's Blog: How Nonprofits Can Use Social Media

The second C, Collaboration, refers to the idea that social media facilitates the aggregation of small individual actions into meaningful collective results. In co-creation, the value lies as much in the curated aggregate as in the individual contributions. The Second C: Collaboration. Wikis are a perfect example of co-creation.