Eric Jacobsen Blog

NOVEMBER 19, 2010

“An added benefit of conducting employee satisfaction research is that, in doing so, a company lets their employees know they are important, their opinions and suggestions matter, and there is a sincere desire to make the company an enjoyable place to work,&# reports Polaris. .&#

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Survey Mentoring Kansas City Attitude 52

Eric Jacobsen Blog

JANUARY 20, 2011

Thursday, January 20, 2011 "Great Places To Work" Employee Perks StLouis magazine is featuring in its January issue 60 companies that they deemed "great places to work". Helping those companies to earn that honor are the perks they give their employees, some of which you might want to consider for 2011.

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Eric Jacobsen Blog

DECEMBER 12, 2010

Sunday, December 12, 2010 The Five Points Of Professionalism Heres more good advice from The Everything Coaching And Mentoring Book : Professional behavior on the job means that work habits are strong and consistent. . -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).

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Eric Jacobsen Blog

SEPTEMBER 11, 2010

Saturday, September 11, 2010 3 Things Your Mission Statement Must Have A lot of companies struggle when creating their mission statement. . -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). Author Peter F. Are You Doing All You Can To Retain Your Employees.

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Eric Jacobsen Blog

DECEMBER 28, 2010

Tuesday, December 28, 2010 A Maxim For Leaders For 2011 I heard this advice quoted the other day and wanted to share it. All great advice for leaders and managers as we start 2011. Its from William Arthur Ward , one of Americas most quoted writers of inspirational maxims: Do more than belong: participate. Do more than care: help.

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Kansas City Mentoring Kansas Advice 40

Eric Jacobsen Blog

DECEMBER 14, 2010

Tuesday, December 14, 2010 Ask Your Customers To Help You Write Your Strategic Plan Mike Brown, the founder of the Kansas City company called, The Brainzooming Group, encourages business leaders to solicit feedback from their customers when creating a strategic plan. Are You Doing All You Can To Retain Your Employees.

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Kansas City Kansas Help Mentoring 49

Eric Jacobsen Blog

JULY 5, 2010

Monday, July 5, 2010 Ten More Ways To Be An Effective Leader Here are 10 behaviors, techniques and tips you can use to be an effective leader: Respond to questions quickly and fully. . -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).

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Eric Jacobsen Blog

NOVEMBER 12, 2010

Timms advice to stop asking your customers the "typical" questions and instead ask them open-ended questions. ▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi.

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Eric Jacobsen Blog

JULY 10, 2010

They provide the following great, simple and straight-forward advice about giving feedback: Make it timely -- give your feedback as soon as possible to the performance. Saturday, July 10, 2010 How To Give Constructive Feedback Eric Harvey and Al Lucia wrote a booklet called " 144 Ways To Walk The Talk."

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Giving Kansas City Mentoring Kansas 43

Eric Jacobsen Blog

AUGUST 4, 2010

Wednesday, August 4, 2010 Never Say These Words To A Customer Author Harvey MacKay wrote the following spot-on advice in his recent column in the Kansas City Business Journal. MacKay writes, "Common sense, thorough research and sound advice should allay your fears to a reasonable level." Take a moment.

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Eric Jacobsen Blog

MARCH 21, 2010

Sunday, March 21, 2010 Do Exit Interviews Knowing why an employee leaves your company can help you to reduce your employee turnover rate. . -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). Are You Doing All You Can To Retain Your Employees.

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Interview Mentoring Kansas City Kansas 43

Eric Jacobsen Blog

SEPTEMBER 20, 2010

Quickly get answers when phoning your company? You can find more examples of companies with impressive guiding principles in the book, 1001 Ways To Energize Employees. . -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). Is it easy for your customers to: Buy from you?

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Sample Business San Antonio Mentoring 43

Eric Jacobsen Blog

OCTOBER 17, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Sunday, October 17, 2010 What To Think About For Next Year Hopefully, 2011 will be better for most businesses.

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Eric Jacobsen Blog

JANUARY 15, 2011

Via the App, David promises to bring his communications industry expert advice and wisdom right to your fingertips. David just launched his new App, called " Ask David." Are You Doing All You Can To Retain Your Employees. The Five Points Of Professionalism How To Talk About Poor Performance With An Employe.

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Eric Jacobsen Blog

DECEMBER 24, 2010

Most often, you’ll find your best mentors are not your supervisors, but instead are other individuals in your workplace, at other companies in your city, or are members of organizations to which you belong. And, do I also have the time to devote to a mentoring relationship? Are You Doing All You Can To Retain Your Employees.

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Mentoring Kansas City Kansas Skills 61

Eric Jacobsen Blog

OCTOBER 5, 2010

It acts somewhat similar to an email spell checker, and you can select the suggested alternatives or ignore the advice. ToneCheck reports that many companies also battle productivity loss triggered by misread employee email. The wrong tone can turn-off customers, aggravate your partners and frustrate employees.

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email Mentoring Kansas City Kansas 49

Eric Jacobsen Blog

NOVEMBER 20, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

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Giving Mentoring Kansas City Kansas 61

Eric Jacobsen Blog

DECEMBER 1, 2010

Rating someone based on the company he or she keeps 6. One of her favorite books is The 7 Hidden Reasons Employees Leave , written by Leigh Branham of the company Keeping The People, Inc., Excusing substandard performance or behavior because it is widespread 4. Rating someone based on a grudge you are holding 7.

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Evaluation Mentoring Kansas City Kansas 52

Eric Jacobsen Blog

NOVEMBER 16, 2010

Tuesday, November 16, 2010 How To Improve Customer Service With The Telephone Every business leader should periodically call his/her company to observe how their customers are being treated by their employees -- because, all too often a phone conversation becomes a customer turnoff rather than a relationship builder.

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Service Mentoring Kansas City Kansas 40

Eric Jacobsen Blog

DECEMBER 5, 2010

That is, what are their self-interests versus what the company can offer them. ▼ 2010 (108) ▼ December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. They pose alternatives.

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Eric Jacobsen Blog

SEPTEMBER 21, 2010

The law of candor. ▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Third to last is crucial. Admit it, and you win a lot more respect.

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Leadership Question Mentoring Kansas City 40

Eric Jacobsen Blog

JUNE 13, 2010

Sunday, June 13, 2010 Lessons From Good To Great Here are two of my favorite quotes from the hugely popular leadership book, Good To Great : "The good-to-great companies did not say, Okay, folks, lets get passionate about what we do. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

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Eric Jacobsen Blog

SEPTEMBER 7, 2010

Tuesday, September 7, 2010 How To Uncover The Real Reasons Your Employees Leave As a leader, its imperative you understand the real reasons employees leave your company. . -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO). Are You Doing All You Can To Retain Your Employees.

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Eric Jacobsen Blog

JANUARY 4, 2011

Even better is to shut down your company for a day, and have all your employees participate in business planning (depending on the size of your company). Have senior management put together annual and quarterly business plan drafts, then engage employee teams to give feedback and come up with ideas.

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Eric Jacobsen Blog

DECEMBER 30, 2010

Assess your companys strengths and weaknesses at all times 6. Tailor your motivation techniques 61. ▼ 2010 (108) ▼ December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi.

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Eric Jacobsen Blog

SEPTEMBER 1, 2010

Thanks to Sharon Armstrong and Barbara Mitchell for these questions -- just some of their great advice from their book, The Essential HR Handbook. I bet most employees have never heard most of these questions from their supervisors on a consistent basis. Are You Doing All You Can To Retain Your Employees.

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Review Question Mentoring Kansas City 43

Eric Jacobsen Blog

SEPTEMBER 18, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

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Skills International Communication Mentoring 52

Eric Jacobsen Blog

DECEMBER 7, 2010

▼ 2010 (108) ▼ December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

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Mentoring Kansas City Kansas Skills 49

Eric Jacobsen Blog

APRIL 26, 2010

The three things one should do may see like common sense and may appear easy to do, but its surprising how few companies have leaders who follow-through with all three. So, its good to be reminded of what is working for the best companies during this challenging economy. Are You Doing All You Can To Retain Your Employees.

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Eric Jacobsen Blog

SEPTEMBER 6, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

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Story Mentoring Kansas City Kansas 49

Eric Jacobsen Blog

AUGUST 14, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

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Communication Story Mentoring Kansas City 43

Eric Jacobsen Blog

JUNE 25, 2010

In it, she provides leaders and managers of all levels advice on how to make the performance appraisal process more productive, less painful and more effective. Branham leads the Overland Park, KS company Keeping The People. Armstrong told me that one of her favorite books is Leigh Branhams, The 7 Hidden Reasons Employees Leave.

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Effective Tips Mentoring Kansas City 40

Eric Jacobsen Blog

OCTOBER 23, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

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Interview Question Mentoring Kansas City 46

Eric Jacobsen Blog

JANUARY 16, 2011

Or, perhaps youve heard a vendor use them, particularly if your company is expanding its social media play. ► 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi.

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Mentoring Kansas City Kansas Skills 40

Eric Jacobsen Blog

SEPTEMBER 11, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

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Kansas City Mentoring Kansas Skills 43

Eric Jacobsen Blog

SEPTEMBER 19, 2010

▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Are You Doing All You Can To Retain Your Employees. How To Improve Customer Service With The Telephone.

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Strategy Mentoring Kansas City Kansas 46

Eric Jacobsen Blog

AUGUST 30, 2010

Despite study after study that shows pay is not the top reason employees stay with a company, research results like these often surprise workplace leaders. Compensation came in fifth on the top five list. Employee pay often is not the most important driver for employee retention. Are You Doing All You Can To Retain Your Employees.

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