Bloomerang

JANUARY 7, 2022

A Guide to Donor Retention. What is Donor Retention? If you’re a fundraiser or nonprofit development professional, you’ve likely heard the term “donor retention.” But what is donor retention? Quite simply, donor retention is a measure of how many donors continue to donate to your organization.

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Retention Donor Guide Rate 98

NetWits

AUGUST 8, 2012

Yet one of the most striking findings in our 2011 donorCentrics Internet and Multichannel Giving Benchmarking Report was that, in aggregate, online-acquired donors still have much higher cumulative value over the long term than traditional, mail-acquired donors. 2011 Multichannel Fundraising Report.

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Offline Donor Online Fundraising 219

NetWits

MAY 30, 2012

Here are few key insights about multichannel givers from our 2011 Multichannel Fundraising Report. At the $50 contribution mark and above, the higher retention rates in mail-acquired donors tend to result in higher cumulative revenue per donor than those acquired online. 2011 Multichannel Fundraising Report.

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Online Fundraising Offline Mail 234

sgEngage

MAY 31, 2011

The 2011 donorCentrics Internet and Multichannel Giving Benchmarking Report provides analysis of 28 major nonprofit organizations and transactions for over 15 million donors and more than $1 billion in revenue. Retention rates for online donors continue to lag offline donor trends. This is a recurring theme from previous studies.

Benchmark 77

Benchmark Internet Giving Blackbaud 77

NetWits

JULY 9, 2012

Download the complete 2011 Online Giving Report to learn more about the 13% YoY growth, double-digit growth since 2009 and the top reasons your nonprofit should invest in its online fundraising program. Our report recommends implementing a solid retention strategy to turn one-time donors into repetitive donors. Ask Carefully.

Online 144

Online Giving Fundraising Haiti 144

Care2

FEBRUARY 11, 2013

Unfortunately, many nonprofits don't feel like they have the luxury of focusing on fundraising strategies that will bring in long-term results, which has led to low donor retention rates. According to the Fundraising Effectiveness Project, the commercial business customer retention rate is 94%. That is an attrition rate of 59%.

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Retention Rate Donor Strategy 76

Eric Jacobsen Blog

DECEMBER 24, 2010

Friday, December 24, 2010 Resolve To Find A Mentor In 2011 Having a mentor is one of the best things you can do to advance your career as a leader. So, decide today to secure a mentor who will work with you during 2011. . -- Eric Jacobson -- formerly a Senior Vice President at Penton Media in Overland Park, Kansas (Kansas City, MO).

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Mentoring Kansas City Leadership Skills 64

TechCrunch

FEBRUARY 18, 2021

Net revenue retention was near 70%, a far cry from the 100%+ that most SaaS companies aim to achieve. So in 2011, they introduced usage-based pricing. By the time HubSpot went public in 2014, net revenue retention had jumped to nearly 100% — all without hurting the company’s ability to acquire new customers.

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Companies Retention Adopt Model 126

sgEngage

OCTOBER 28, 2010

First Year Donor Retention is 29.3% As often as possible I try to talk about positive trends that are happening. That’s not the case this time. Here are five statistics from across the nonprofit sector that trouble me and should really trouble you. That means 7 out of 10 donors don’t give again the following year.

Statistics 100

Statistics Trend Nonprofit Blackbaud 100

ASU Lodestar Center

AUGUST 10, 2012

Case in point, YNPN’s 2011 survey of young nonprofit workers found that “commitment to remaining in a nonprofit job weakened as employees got older.” Amid limited signs of recovery, NFF’s survey of 4,600 organizations nationwide showed that in 2011: Nearly 1 in 4 organizations (23%) had to reduce staff.

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Research Nonprofit Survey Retention 104

Tech Soup

MARCH 27, 2012

In our 2011 Online Giving Report we've combined findings from The Blackbaud Index of Online Giving with additional multiyear giving data, which allows us to pull out a very rich set of insights. Key 2011 Online Giving Trends Include. of online giving happened in October, November, and December of 2011. of the 34.8%.

Trend 50

Trend Online Giving Nonprofit 50

sgEngage

MARCH 7, 2011

All Blackbaud Blogs Contact Us Blackbaud.com About Nonprofit Trends Books Research Reports Speaking Key Trends in Nonprofit Peer-to-Peer Fundraising Posted by Steve MacLaughlin on March 7th, 2011 Blackbaud has released two new groundbreaking research studies that reveal insights about peer-to-peer event fundraising.

Trend 78

Trend Fundraising Blackbaud Nonprofit 78

NTEN

DECEMBER 10, 2010

Having just gone through the Early Bird deadline for the 2011 Nonprofit Technology Conference , it comes as no surprise to me that people will wait until the last minute to do things, but one statistic in the report really shocked me: 22% of all annual giving happens in the last 2 days of the year !

Giving 94

Giving Studies Online Time 94

Tech Soup

MAY 21, 2012

Every sector surveyed in our 2011 Online Fundraising Report experienced double-digit growth since 2009 , including roughly 13 percent* in the past year. of $1,000 or more was $1,200, and forty-three percent of 2011 donations. of $1,000 or more was $1,200, and forty-three percent of 2011 donations. give significant amounts.

Online 57

Online Fundraising Giving Design 57

NetWits

JUNE 13, 2011

Although the findings of the recently released 2011 donorCentrics Internet and Multichannel Giving Benchmarking Report haven’t changed much since the last edition three years ago, its release has (re)fueled the conversation fire in the #nptech community. flickr.com/photos/mikebaird.

Channel 118

Channel News Mail Blogger 118

ASU Lodestar Center

DECEMBER 14, 2012

In April of 2011, a story broke regarding The Central Asia Institute, a nonprofit organization. Boards continue to adopt conflict-of-interest policies, whistleblower, and document-retention policies. Conflict-of-interest, whistleblower, and document-retention policies are all available on the Fiesta Bowl website.

Government 80

Government Lesson Research Arizona 80

NTEN

DECEMBER 10, 2010

Having just gone through the Early Bird deadline for the 2011 Nonprofit Technology Conference , it comes as no surprise to me that people will wait until the last minute to do things, but one statistic in the report really shocked me: 22% of all annual giving happens in the last 2 days of the year !

Giving 89

Giving Studies Online Time 89

Eric Jacobsen Blog

DECEMBER 28, 2010

Tuesday, December 28, 2010 A Maxim For Leaders For 2011 I heard this advice quoted the other day and wanted to share it. All great advice for leaders and managers as we start 2011. Its from William Arthur Ward , one of Americas most quoted writers of inspirational maxims: Do more than belong: participate.

Mentoring 40

Mentoring Kansas City Leadership Kansas 40

Connection Cafe

FEBRUARY 17, 2014

Nonprofit statistics covering fundraising, charitable giving, online giving, social media, mobile, donor retention, email marketing, stewardship, donor research, charitable organizations, donor trends, direct mail, giving, and other key not-for-profit charitable giving metrics and benchmarks.

Statistics 55

Statistics North America Nonprofit Benchmark 55

TechCrunch

MARCH 10, 2021

Founded in 2010, Coupang is sometimes described as the Amazon of South Korea, but for years it has managed the impressive feat of achieving an even higher dollar retention rate than Amazon, according to a report by Goodwater Capital. ” Coupang’s dollar retention rate compared to other e-commerce players.

South Korea 94

South Korea Amazon Rhode Island Retention 94

The Next Web

AUGUST 26, 2012

Although we got some early traction, we were unable to prevent a bankruptcy from happening in October 2011. The metrics that matter the most are returning customers (user retention), turnover per customer and viral growth (k-factor). Again, make sure you can decide whom to ‘marry’. Raising money takes time.

Lesson 121

Lesson Learning Retention Team 121

Nimble AMS

SEPTEMBER 13, 2019

How auto-renewal of individual and company memberships can increase loyalty and retention. Associations that can differentiate themselves are on the leading edge of member retention. in 2011 according to a 2018 survey by McKinsey & Company. Member loyalty. It’s always on the minds of associations. Here’s one way.

Associations 81

Associations Retention Donation Benefit 81

The Fundraising Authority

NOVEMBER 23, 2020

Many of the same folks telling you that you should be running #GivingTuesday campaigns are the same people who, for the rest of the year, tell us that we need to be focused on donor retention. Why, then, are they pushing a “spot giving” tactic like #GivingTuesday? You Won’t Raise A Lot.

Profit 190

Profit Social Media Mail Fundraising 190

TechCrunch

MARCH 13, 2021

Business writer Gordon Pitts pinpoints 2011 as the game-changing year for the Atlantic startup scene. In his book “Unicorn in the Woods: How East Coast Geeks and Dreamers are Changing the Game , ” Pitts recounts how in March 2011 Salesforce purchased New Brunswick-based social media monitoring company Radian6 for approximately $300 million.

Canada 137

Canada North America America Ireland 137

Care2

JUNE 2, 2011

Blackbaud just released the 2011 donorCentrics Internet and Multichannel Giving Benchmarking Report. “Robust direct mail programs drive up the retention and long-term value of new donors acquired online. 2011 donorCentrics Internet and Multichannel Giving Benchmarking Report by Steve MacLaughlin.

Fundraising 68

Fundraising Results Case Study Mail 68

NTEN

MAY 5, 2011

[Editor's note: The following is an excerpt from a feature article that first appeared in the March 2011 issue of NTEN:Change. Just as the strength of the donor-charity relationship heavily influences offline giving, the online giving experience has a significant impact on donor loyalty, retention, and gift levels.

Relationship 89

Relationship Network Studies Online 89

ASU Lodestar Center

FEBRUARY 17, 2012

Many volunteer managers cite recruitment as their greatest challenge; however, Brudney and Meijs (2009) contend that “the preoccupation with recruitment distracts attention and resources from the management and retention of volunteers” (p. Retrieved on 25 October 2011 from: [link]. McAlister, D. and Ferrell, L. 36(5/6), 689-743.

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Volunteer Research Program Business 85

NTEN

JUNE 8, 2011

Well, my favorite white paper of 2009 just became my favorite white paper of 2011! The 2011 donorCentrics Internet and MultiChannel Giving Benchmarking Report was just released last week, updating the version I excitedly blogged about , lo, those many moons ago. As usual, it's not simple or pretty.

Donor 58

Donor Offline Mail Channel 58

TechCrunch

MARCH 6, 2021

Back in 2011, SaaS companies that were growing at 40% or more were trading at 6.0x There is some data showing that consumption-priced software companies are trading at higher multiples than traditionally priced software companies, thanks to better-than-average retention numbers. their next 12 months’ revenue.

Software 124

Software Life Public Marketing 124

ASU Lodestar Center

MAY 11, 2012

A related research question is the impact or positive incentive of volunteer stipends among low-wage earners (McBride, Gonzales, Morrow-Howell, & McCrary, 2011). Stipends in volunteer service: Inclusion, retention, and volunteer benefits, Public Administration Review, 71:6, 850-858. CDS Working Papers 09-12. McBride, A.,

Volunteer 80

Volunteer Americorp Work St. Louis 80

NTEN

APRIL 22, 2011

[Editor's note: The following first appeared in the March 2011 issue of NTEN:Change. As a manager, you are your own best retention and job satisfaction tool. Read the complete issue of NTEN's new quarterly journal for nonprofit leaders by subscribing to the journal for free! ] Reap some quick improvement with these easy four tips!

Environment 63

Environment Tips Create Tech 63

TechCrunch

NOVEMBER 8, 2022

Founded out of Switzerland in 2011, Beekeeper targets the estimated 80% of the global “deskless” workforce who don’t work from a fixed office-based location, spanning hospitality, retail, manufacturing, logistics, healthcare, among other industries. ” Path to retention.

Companies 86

Companies Raise Help Switzerland 86

The Next Web

NOVEMBER 26, 2013

In 2011, 58 percent of U.S. Customer retention is critical to the long-term growth of your business. The effectiveness of live chat as a platform is incentive enough to begin winning over the customers of your competitors by consistently improving upon their experience with your business. Develop deeper customer relationships.

Business 151

Business Support Websites Advice 151

TechCrunch

APRIL 27, 2021

The round follows $25 million in financing from CIBC Innovation Banking last September, and brings Vena’s total raised since its 2011 inception to over $363 million.

Kansas City 70

Kansas City Kansas Canada Metrics 70

Eric Jacobsen Blog

OCTOBER 17, 2010

Sunday, October 17, 2010 What To Think About For Next Year Hopefully, 2011 will be better for most businesses. ▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi.

Mentoring 49

Mentoring Kansas City Leadership Kansas 49

TechCrunch

AUGUST 15, 2023

Given the hype around generative AI, it’s easy to forget that IBM Watson competed on “Jeopardy” in 2011 — and won a $1 million first-place prize. However, recent earnings reports show “a decline in SaaS net retention from Q1 2022 to Q1 2023” for public companies like Snowflake, Cloudflare and Amplitude.

Model 69

Model Change New York City Newsletter 69

Connection Cafe

NOVEMBER 30, 2011

Father Time has almost put 2011 in the rearview mirror and Baby New Year 2012 is ready to be ushered in. From acquisition and retention to our changing economic and political landscape, the ability to engage constituents will determine the success of nonprofits. Author: Patricia Hume.

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Convio Retention Authoring Nonprofit 40