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Reflecting on NTEN Publications Accomplishments in 2011: We Launched a Digital Journal for Nonprofit Leaders!

NTEN

It's that time of year when many of us reflect on the work we've accomplished over the year. TIME Magazine reflected and determined this was the year of "The Protester." On our Facebook page , our community is reflecting on their technology accomplishments.

Journal 59
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How To Improve Customer Service With The Telephone

Eric Jacobsen Blog

Did the employee reflect the best image for the company? ▼ 2010 (108) ► December (9) 70 New Year's Resolutions For Leaders A Maxim For Leaders For 2011 Resolve To Find A Mentor In 2011 Great Year-End Advice For Leaders Ask Your Customers To Help You Write Your Strategi. Did the employee thank the caller?

Service 40
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3 Things Your Mission Statement Must Have

Eric Jacobsen Blog

Drucker provides the following good advice in one of my favorite books of his, The Five Most Important Questions You Will Ever Ask About Your Organization :" Every mission statement has to reflect three things : Opportunities Competence Commitment In other words, he explains: What is our purpose? Why do we do what we do? Don't Praise.