2009, Disaster, Literacy and National

Citizen Tech: Social Media in Disaster Response

Amy Sample Ward

FEBRUARY 19, 2011

My contribution to the panel is to provide context about the use of social media in emergency and disaster response as well as an overview of some of the tools we saw deployed last year and we may see in the future. In 2009, for example, 2 trapped girls in Australia chose to post to facebook for help rather than dialing directly.

Disaster

Disaster Social Media Haiti Media

16 Million 2-1-1 Calls in 2009

VisionLink

FEBRUARY 11, 2010

From our colleagues at the United Way of America, an update on 2009 Call Volume: 2-1-1 call centers across the country have completed their annual survey of call traffic. In 2009, these calls totaled more than 16 million calls across America. This is an increase of 13% in call volume over 2008.

Puerto Rico

Puerto Rico District of Columbia United States Colorado

Nonprofit Technology

Citizen Tech: Social Media in Disaster Response

16 Million 2-1-1 Calls in 2009

Webinars

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